Responsible Gambling at Pokiesurf Casino
At Pokiesurf Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment to Responsible Gambling
Pokiesurf Casino operates under strict responsible gambling guidelines in accordance with Australian consumer protection standards and best practices as of June 2026. We actively promote responsible gambling across all aspects of our platform and work closely with recognised support organisations to ensure our players have access to the help they need.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Find it difficult to stop or cut back on gambling
- Gamble to escape stress, anxiety, or depression
- Lie to family or friends about how much you gamble
- Chase losses by continuing to gamble after losing money
- Neglect work, family, or personal responsibilities due to gambling
- Borrow money or sell possessions to fund gambling
- Feel irritable or restless when trying to reduce gambling
If any of these signs apply to you or someone you know, we strongly encourage you to seek help immediately.
Responsible Gambling Tools at Pokiesurf
We provide a range of tools to help you manage your gambling activity. All tools are available directly through your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits can be decreased immediately and increased only after a 7-day cooling-off period.
Loss Limits
Set a maximum amount you are willing to lose over a defined period. Once your limit is reached, you will be unable to place further bets until the period resets.
Session Time Limits
Set a maximum duration for each gaming session. You will receive a notification when your session time is approaching and will be logged out automatically when the limit is reached.
Reality Checks
Enable regular on-screen reminders that display how long you have been playing and how much you have wagered during your current session.
Cool-Off Period
Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.
Self-Exclusion
If you feel you need a longer break, you can self-exclude from Pokiesurf Casino for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To activate self-exclusion, contact our support team at [email protected] or use the self-exclusion option in your account settings.
Account Closure
You may request permanent account closure at any time by contacting our support team. This action is irreversible.
National Self-Exclusion — BetStop
Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services simultaneously. Registration is free and can be completed online.
Visit: www.betstop.gov.au
Once registered with BetStop, Pokiesurf Casino is legally required to exclude you from our platform in accordance with Australian regulations.
Support Organisations in Australia
If you or someone you know needs help with gambling, the following free and confidential services are available across Australia:
Gambling Help Online
Free 24/7 online chat and phone counselling service for people affected by gambling.
Phone: 1800 858 858 (free call, available 24/7)
Website: www.gamblinghelponline.org.au
Lifeline Australia
Crisis support and suicide prevention services available around the clock.
Phone: 13 11 14 (available 24/7)
Website: www.lifeline.org.au
Beyond Blue
Mental health support for anxiety, depression, and related issues that may be connected to problem gambling.
Phone: 1300 22 4636 (available 24/7)
Website: www.beyondblue.org.au
MensLine Australia
Telephone and online counselling for men dealing with personal, work, or family issues.
Phone: 1300 78 99 78 (available 24/7)
Website: mensline.org.au
Financial Counselling Australia
Free financial counselling for Australians experiencing financial hardship, including gambling-related debt.
Phone: 1800 007 007
Website: www.financialcounsellingaustralia.org.au
Protecting Minors
Pokiesurf Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we have reason to believe that a minor has accessed our platform, we will immediately suspend the account and report the matter to the relevant authorities.
If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:
Tips for Gambling Responsibly
- Only gamble with money you can afford to lose
- Set a budget before you start and stick to it
- Never chase your losses
- Take regular breaks and set time limits
- Do not gamble when you are stressed, upset, or under the influence of alcohol
- Balance gambling with other leisure activities
- Keep track of the time and money you spend gambling
- Treat gambling as entertainment, not as a source of income
Contact Our Responsible Gambling Team
If you have any questions about our responsible gambling tools or policies, or if you need assistance activating any of the features described on this page, please contact our dedicated support team:
Email: [email protected]
Live Chat: Available 24/7 via the chat icon on our website
Response Time: We aim to respond to all responsible gambling enquiries within 1 hour.
This Responsible Gambling page was last updated in June 2026. Pokiesurf Casino is committed to reviewing and updating our responsible gambling practices regularly to reflect the latest Australian standards and guidelines.
