Privacy Policy for Pokiesurf Casino

Effective Date: June 15, 2026

Welcome to Pokiesurf Casino ("we", "our", "us"). Your privacy is important to us, and we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services in Australia.

1. Information We Collect

We may collect and process the following information about you:

Personal Identification Information: Name, date of birth, address, email address, phone number, and other contact details.
Account Information: Username, password, account preferences, and transaction history.
Payment Information: Credit/debit card details, bank account information, and other payment method details.
Technical Data: IP address, browser type, operating system, device information, and browsing behaviour on our site.
Usage Data: Information about how you use our website and services.
Communication Data: Correspondence and communications you send to us.

2. How We Collect Your Information

We collect your information in the following ways:

When you register an account or update your profile.
When you make deposits, withdrawals, or play games on our platform.
Through cookies and similar tracking technologies when you visit our website.
When you communicate with our customer support or respond to surveys.

3. Use of Your Information

We use your personal information to:

Provide, operate, and maintain our casino services.
Verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations.
Process transactions and payments securely.
Improve our website, services, and customer experience.
Send you promotional materials, offers, and updates (where you have consented to receive marketing).
Respond to your inquiries and provide customer support.
Detect, prevent, and address fraud, security issues, or other illegal activities.

4. Disclosure of Your Information

We may disclose your personal information to:

Third-party service providers who assist us in operating our business (e.g., payment processors, IT service providers, marketing agencies).
Regulatory authorities, law enforcement, or government agencies as required by law or to protect our legal rights.
Our affiliates and partners for the purposes described in this policy.

All third parties are required to protect your information in accordance with applicable privacy laws.

5. International Transfers

Your information may be transferred to, stored, and processed in countries outside Australia. We ensure that appropriate safeguards are in place to protect your data in accordance with Australian privacy laws.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

7. Retention of Your Information

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You have the right to:

Access and obtain a copy of your personal information.
Request correction of any inaccurate or incomplete information.
Request deletion of your personal information, subject to legal and contractual restrictions.
Withdraw consent to marketing communications at any time.
Complain to us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse usage, and deliver personalised content and advertising. You can manage your cookie preferences through your browser settings.

10. Children’s Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]

Phone: +61 2 1234 5678

Address: Pokiesurf Casino, 123 Gaming Street, Sydney, NSW 2000, Australia

For more information on privacy rights and complaints, you may visit the Office of the Australian Information Commissioner (OAIC).